Shipping Policy
Last updated: 23 July 2026
Every SolidGardens order is picked, packed and shipped from the United Kingdom with free standard delivery and full tracking. Below you'll find our exact processing times, transit windows, courier partners and how we handle delays, missing parcels and failed deliveries.
| Free UK delivery | Every order, no minimum spend |
| Processing | 1–2 business days |
| Transit time | 2–5 business days |
| Total estimated | 3–7 business days |
Your Delivery, Step by Step
- Order placed — a confirmation email with your order summary is sent within minutes.
- Picked & packed — our UK fulfilment team picks, quality-checks and packs your order within 1–2 business days (Mon–Fri).
- Handed to courier — your parcel enters the courier network the same day.
- Dispatched with tracking — we email you a tracking number and a direct link to the courier's live tracking page.
- Out for delivery — the courier notifies you of the delivery window on the day. Most parcels arrive within 2–5 business days.
- Delivered — keep your dispatch email until you've inspected the goods.
Processing Times
| Order placed before 2:00 PM (Mon–Fri) | Processed the next business day |
| Order placed after 2:00 PM (Mon–Fri) | Processed within 1–2 business days |
| Weekends & UK public holidays | Processed on the next business day |
Delivery Estimates by Area
| Mainland England, Wales & southern Scotland | 2–4 business days transit (3–6 total) |
| Scottish Highlands & remote postcodes (AB, IV, KW, PA, PH, HS, ZE, IM) | 3–5 business days transit (4–7 total) |
| Northern Ireland (BT postcodes) | 3–5 business days transit (4–7 total) |
Where We Deliver
SolidGardens ships exclusively within the United Kingdom — England, Wales, Scotland (including the Highlands) and Northern Ireland.
Not currently served: Channel Islands (Jersey, Guernsey, Alderney, Sark), Isle of Man (some larger items only), Republic of Ireland, and all destinations outside the United Kingdom.
Who Delivers Your Order
| Royal Mail Tracked 48 | Small parcels — full tracking, delivery Mon–Sat |
| Evri (Hermes) | Medium parcels — full tracking, delivery Mon–Sun |
| DPD | Larger parcels — 1-hour delivery window notification |
| Parcelforce | Bulky items — signature required on delivery |
Special Delivery Situations
Missed deliveries — the courier will usually attempt redelivery, hold the parcel at a local depot, or drop it at a nearby pickup point.
Damaged parcels — inspect your parcel on delivery; contact us within 48 hours with your order number and clear photographs.
Incorrect address — please double-check your address at checkout; once dispatched we cannot redirect a parcel. A charge may apply to cover courier return and resend fees for undeliverable parcels.
Peak season delays — during Black Friday, Christmas, Easter and Bank Holidays, please allow an extra 1–3 business days.
Delivery FAQ
What if my parcel is lost? A parcel is considered lost after 10 business days from dispatch without delivery. Contact us within 30 days of the dispatch date and we will either dispatch a replacement at no additional cost or issue a full refund.
What if my order is delayed? If your order hasn't arrived within 7 business days of dispatch, contact us and we'll open an investigation with the courier.
Questions About a Delivery?
Our UK customer service team is here to help. We reply within 24 hours on business days.
- Support email: support@solidgardens.shop
- Business hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT)
- Dispatched from: SolidGardens, 11 Garfield St, Kettering NN15 7HX, United Kingdom