Privacy Policy
Last updated: 23 July 2026
SolidGardens respects your privacy. This policy explains what personal data we collect, why we collect it, how we store and protect it, and the rights you have over it under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
| Data controller | SolidGardens |
| Jurisdiction | United Kingdom (UK GDPR) |
| We never | Sell or rent your data |
| Contact | support@solidgardens.shop |
1. Who We Are
For the purposes of UK data protection law, the data controller is SolidGardens, with a registered address at 11 Garfield St, Kettering NN15 7HX, United Kingdom. You can contact us at support@solidgardens.shop.
2. Information We Collect
| Customer information | Name, billing & delivery address, email, telephone |
| Order information | Products purchased, order value, payment method (no full card details) |
| Communications | Messages via contact form, email or phone |
| Technical data | IP address, browser, device type, referring URL, pages visited |
| Marketing preferences | Newsletter subscription status and preferences |
3. How We Use Your Data
- Process and dispatch your orders, including delivery and after-sales support
- Respond to your enquiries and provide customer service
- Send you order confirmations, dispatch notifications and other transactional emails
- Send marketing communications, where you have asked us to
- Improve our website, services and product range through aggregated analytics
- Detect and prevent fraud, and comply with our legal obligations
4. Lawful Basis for Processing
| Performance of a contract | Processing your order and providing customer service |
| Legitimate interests | Running our business efficiently, improving our services, preventing fraud |
| Consent | Marketing communications and non-essential cookies |
| Legal obligation | Accounting, tax and consumer-protection laws |
5. Sharing Your Data
We share personal data only with carefully selected service providers who help us run our business:
- Payment processing — Stripe Payments UK, Ltd.
- Order fulfilment and shipping — our UK fulfilment site and courier partners (Royal Mail, Evri, DPD, Parcelforce)
- Email and customer service — our hosting and email service providers
- Analytics — privacy-respecting analytics providers, where you have consented
We never sell your data.
6. Data Storage and Security
Personal data is stored on secure servers within the United Kingdom and the European Economic Area. Where data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or Standard Contractual Clauses.
We use SSL encryption, access controls, encrypted backups and regular security reviews.
7. Data Retention
We retain personal data only for as long as necessary for the purposes set out in this policy, or to comply with our legal and accounting obligations. Order and invoice records are retained for at least six years in line with UK tax law. Newsletter records are retained until you unsubscribe.
8. Your Rights Under the UK GDPR
- Request a copy of the personal data we hold about you
- Ask us to correct inaccurate or incomplete data
- Ask us to delete your personal data, where there is no overriding lawful reason to retain it
- Object to or restrict our processing of your data
- Withdraw your consent at any time, where consent is the lawful basis for processing
- Request the transfer of your data to another provider in a structured, machine-readable format
To exercise any of these rights, please contact us at support@solidgardens.shop. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
9. Children
Our website is not intended for use by children under 16, and we do not knowingly collect personal data from children.
10. Contact
SolidGardens · 11 Garfield St, Kettering NN15 7HX, United Kingdom · support@solidgardens.shop · +44 7792013274.