Payment Policy
Last updated: 23 July 2026
SolidGardens accepts secure online payments exclusively through Stripe. Below you'll find the exact methods we accept, how your card details are protected, and how order confirmation, refunds and failed payments are handled.
| Card processor | Stripe — PCI Level 1 |
| Encryption | 256-bit SSL end-to-end |
| Currency | GBP (£) — final price |
| 3-D Secure | Bank-verified authentication |
One Secure Checkout
All prices are shown in Pounds Sterling (GBP). SolidGardens is currently not VAT registered — the price on the site is the final price you pay, with no hidden fees added at checkout.
Accepted methods: Visa · Mastercard · American Express · Apple Pay · Google Pay.
Your payment is securely processed by Stripe. SolidGardens never stores your payment card information — card numbers, CVV and PIN details are transmitted directly to Stripe over an encrypted connection and never touch our servers.
Bank-Grade Security
SSL encryption — every page, including checkout, is protected by an industry-standard 256-bit SSL certificate.
PCI-compliant processing — card payments are processed by Stripe Payments UK, Ltd., certified to PCI Service Provider Level 1.
Fraud protection — every transaction is screened by Stripe Radar, using machine learning across billions of global payments to block fraudulent activity.
Secure payment verification — card payments are authenticated with 3-D Secure where required by your bank.
Everything at a Glance
| Accepted payment methods | Visa · Mastercard · American Express · Apple Pay · Google Pay (all via Stripe) |
| Payment currency | Pounds Sterling (GBP £) — final price |
| Payment timing | Charged once at time of order — no pre-authorisations, no split charges |
| Order confirmation | Sent within minutes of a successful payment |
| Refund processing | Refunded to the original card via Stripe within 5–10 business days |
| Failed payment handling | Order is not placed; no goods reserved; you may retry with a different card |
Failed Payments
If your payment is declined by your bank, the order will not be placed and no goods will be reserved. Common reasons: incorrect card details, insufficient funds, expired card, incorrect billing address, or a bank fraud check requiring confirmation from your banking app.
Questions About a Payment?
Support email: support@solidgardens.shop · Business hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT)